Customer care
Returns & Refunds Policy
Last updated: June 27, 2026
Every portrait at Tiny Hero Portraits is created just for you using your photos. Because each portrait is personalized and one-of-a-kind, we cannot accept returns or offer refunds once your portrait has been created — but we stand behind every portrait we make. If something isn't right, we'll make it right.
Digital portraits
Instant delivery. Your digital portrait arrives in your email within minutes of purchase. Because delivery is immediate, we cannot cancel digital orders once placed.
Our happiness guarantee. Not completely happy with your portrait? We'll redo it once at no extra charge — just ask. Email hello@tinyheroportraits.com within 14 days of purchase with your order number, the photo you originally uploaded, and what you'd like us to improve. We'll create a fresh portrait for you within 24–48 hours.
Quality problems. If your portrait has obvious quality issues, doesn't match your photo, or contains errors, contact us within 14 days. We will either create a new portrait or issue a full refund — your choice.
Canvas portraits
Need to make a change? You have 6 hours after placing your order to request any changes or cancellations. Email hello@tinyheroportraits.com within that window to modify or cancel your canvas order.
After 6 hours, your order is locked and sent into production. Once production begins, your canvas can no longer be changed, cancelled, or refunded.
Damaged or defective canvas. If your canvas arrives damaged, has printing problems, or doesn't meet our quality standards, email us within 14 days of delivery with your order number and photos showing the issue. We'll send a replacement or issue a full refund — no need to ship anything back.
Lost or missing package. If your canvas doesn't arrive, contact us with your order number. We'll track it down with the carrier and send a replacement or issue a full refund.
What we cannot refund
- You decide you no longer want the portrait after it's been created.
- The artistic style matches what you ordered but isn't to your taste.
- Canvas orders past the 6-hour change window.
- Digital portraits (instant delivery).
- Incorrect shipping address — please double-check your address at checkout.
- Issues reported more than 14 days after delivery.
A note about photo quality: our portraits are only as clear as the photos you upload. If you send us a blurry or low-resolution photo, the portrait will reflect that. When in doubt, email us before ordering and we'll let you know.