Shipping & Fulfillment Policy

• Delivery method: instant email delivery to the address you provide at checkout.
• Delivery timeframe: within minutes of purchase completion.
• File format: high-resolution digital file suitable for personal printing.
• Important: please check your spam, junk, and promotions folders if you don't see your order within 15 minutes. By completing your purchase you acknowledge that digital products are delivered immediately and are non-refundable once the download link has been sent.

Change window: you have 6 hours after payment to email us and change or cancel your canvas order. After that, your order is locked and sent to production.

Processing time: 1–3 business days after the change window closes. Each canvas is custom-made just for you.

Shipping:

• United States: 5–7 business days
• Worldwide: 5–10 business days

Tracking: you'll receive a tracking number by email within 3–4 business days of your order shipping.

Carriers: USPS, UPS, FedEx, DHL, or local equivalent depending on your location.

1. The email address you provided is accurate and actively monitored.
2. The shipping address you provided is complete and correct.
3. You understand that digital products are delivered electronically and canvas prints are custom-produced upon order.
4. You will contact our support team at hello@tinyheroportraits.com for any delivery concerns before initiating a payment dispute.

Digital orders: check your spam/junk/promotions folders, then contact us for redelivery.

Canvas orders: track your package using the link we provide, then contact us if delivery is delayed beyond the estimated window.

We respond to all inquiries within 24–48 hours and will work with the carrier to resolve any issue.